FAQs

What web browsers does FIGAROweb support?

  • Microsoft Internet Explorer version 10
  • Microsoft Internet Explorer version 9
  • Microsoft Internet Explorer version 8
  • Firefox - Latest stable release from Mozilla
  • Safari* - Latest stable release from Apple
  • Chrome - Latest stable release from Google

It is recommended that you ensure you are running the most up to date version of your web browser prior to accessing FIGAROweb.

*please note that Safari is only supported on Apple OSX not Microsoft Windows

Why do I need to have cookies enabled to allow me to use FIGAROweb?

Please refer to our Cookie Policy for full details of the cookies that are used by FIGAROweb and why they are required.

When can I access FIGAROweb?

FIGAROweb allows access to your accounts 24 hours a day, 365 days a year. However, there may be times when a part of the service is unavailable to allow for maintenance and system updates, typically this will occur between 21:00 and 06:00 GMT.

Can I access FIGAROweb using a shared computer e.g. a public computer or my work PC?

FIGAROweb can be accessed from anywhere in the world, as it does not require files to be downloaded and stored on your PC, however we cannot guarantee connectivity in all circumstances. We do not advise you to save any personal information on any device that is not controlled or maintained by you.

How do I register for online access to my account?

From the login page click on the Register link The displayed page can then be used to create a user profile for your online account. You will need to supply your Account number (this field is case sensitive) and other personal details requested on your screen. When your data has been validated your user name will be displayed and your password will be sent to you. Use this user name and password to access the service. You will be prompted to change your password on first login.

Why do I need to set up security questions?

You need to set up these questions to prove your identity if you ever need to reset your password online. These questions and answers will only be used to verify your identity when resetting your password online.

I have been unable to open an account online, what happens next?

Please contact your Client Portfolio Manager

What are the benefits of activating my account for online access?

Registering for online access makes it easier to manage your account, allowing you to:

  • Access FIGAROweb anytime & anywhere
  • View your portfolio
  • Access your account and holdings details online
  • View transaction history and cash statement

I have received an e-mail with my temporary password, how do I use it to access FIGAROweb?

Return to the Login page. Follow the instructions in the email. Your Account Summary screen is displayed.

I cannot login to my account. What should I do?

Please check that you have entered the user name and password correctly. Please note that your password is case sensitive. If you are still unable to login or your access has been suspended because you have entered an incorrect password more than 3 times, please contact your Client Portfolio Manager.

How do I change my password?

You can change your password within the My Details section once logged into your online account.

I have forgotten my password.

If you have forgotten your password you can have a temporary password generated by completing the security information on the Forgotten Password page. We will send you a temporary password. You will be prompted to change your password the next time you login.

I have forgotten my username. What should I do?

Please contact your Client Portfolio Manager for assistance.

What happens if there is a system issue when I am using FIGAROweb?

A message will appear if there are any technical difficulties with the site.

Will FIGAROweb log me out if I am inactive?

To help ensure the security of your account information, if you are inactive for more than 15 minutes while logged in to FIGAROweb you will be automatically logged out of the site and need to log back in to view your account details.

I need help using FIGAROweb. What should I do?

Please contact your Client Portfolio Manager.

How do I deactivate or cancel my online access?

If you no longer require online access to your accounts, please contact your Client Portfolio Manager who will arrange for your online access to be disabled. If you change your mind at a later time and would like your access re-enabled your Client Portfolio Manager will be able to assist you with this.

What do I do if my online access has been suspended, as I've input my password incorrectly more than 3 times in a row?

If your access has been suspended because you have entered an incorrect password more than 3 times, please contact your Client Portfolio Manager.